Reference

Legal Terms for Your Account

Legal clarity comes before account activity: we show the rules that govern your account creation, identity checks, DANA, OVO, GoPay and QRIS records, and access to games such…

Local-law accessDANA record trailQRIS receipt checksAccount data requests
topi4d Legal Terms for Your Account
CONTACT ROUTES

Legal Contact Paths We Maintain

A legal request needs a clear channel, a time stamp and the right account reference.

Live chat queue Our chat team is available 09:00–23:00 WIB for account-law questions, cookie choices and payment…
Written email path Send documents to [email protected] when you need a written response about identity checks, account…
In-account request From the Mobile App, open Account > Help > Legal request and choose privacy…
DATA CONTROL

How We Handle Legal Records

Legal handling is part of how we run the account system. We separate identity checks from game history, keep payment references tied to wallet activity, and limit staff access by case type.

Account identity

Your name, phone number and wallet owner name are used to check that account access matches the person asking for it. We do not ask for card scans when DANA, OVO, GoPay or QRIS receipts already settle the check.

Payment records

Each DANA, OVO, GoPay and QRIS transaction keeps a reference code, time and account balance change. If a legal dispute arises, those records help us trace the request without exposing your chat history.

Cookie choices

We use cookies for login state, fraud checks and preference storage, not to sell your personal details. You can clear browser cookies, then set fresh consent from Profile > Privacy.

Session security

Legal access starts with account control, so we check password changes, device sessions and withdrawal address edits. If you report a lost phone, we can freeze account changes during verification.

Retention window

Records are kept only for business, tax, dispute and safety needs tied to your account. When a retention reason ends, we queue deletion or masking under our internal data schedule.

Change requests

If your phone number, name spelling or wallet label is wrong, send a change request with matching proof. We log the old value, new value and staff action for audit.

Legal Questions Before You Join

These answers cover the legal points we are asked about before an account is opened or changed. They do not replace advice from your own adviser, and they do not mean access is allowed everywhere. If your question affects account access, identity, wallet records or privacy rights, contact us with your account email and the payment reference if one is involved.

You agree that account access depends on local law and is available only where local law permits. You also accept identity checks, wallet record checks and the account rules shown during account creation.

We check payment references to confirm wallet ownership, trace disputed transactions and protect account access. The record usually includes the rail name, reference code, time stamp and balance change tied to your account.

Yes. Send the request through Account > Help > Legal request or email [email protected]. We verify your account control first, then correct eligible details such as name spelling, phone number or wallet label.

Cookies help keep you signed in, remember privacy choices and flag unusual account access. You can clear them in your browser, then revisit Profile > Privacy to set your current preference again.

If your local law does not allow access, you should not open or use an account. We may block access, pause wallet actions or request added checks when legal eligibility is unclear.

Only the account holder or a person with lawful authority can request a record change. We may ask for matching account details, payment references or written proof before any staff action is made.

We keep records for business, tax, dispute and safety reasons linked to your account. When those reasons no longer apply, we schedule deletion or masking according to our internal data process.